We (Rob and I) were reading the restaurant review for Red Zin, in the River City Times last week. I think the author wrote a good review, I just disagree with her ratings. First, let me specify that I have not been to Red Zin yet. I have no preconceived notions at all. But, I have worked for the owner, Dave Rizvani and I understand his expectations.
The restaurant reviewer starts off by saying that right off the bat, they knew they wanted the sauteed shrimp for an appetizer. They told the server, who also brought them drinks. They ordered…she loved the salads…their meals were great…the server never brought the appetizer but instead, offered them free dessert since he forgot to put the order in.
She gave atmosphere, food and service the highest marks possible. I’m sorry, but if the server forgot to put your appetizer in, that’s not 5 star worthy. You could be the nicest and most charming server in the world, but you made a mistake. That’s not exceptional service-any way you look at it. We’ve all done it and it sucks. Usually, you’re just praying that the mistake won’t reflect too much on your tip and not on a restaurant review.
If I have done something like that I would have been summarily executed on the spot.
Angie (& Rob)
Guess you NEVER forget anything?? Thank Girlfriend!!
LR
Okay-
The review was written two years ago by the same reviewer that insists on using the word colleague to describe her dining companion in EVERY SINGLE REVIEW. My complaint was with her as a reviewer. If the people from Zagat had dinner at the swankiest NY restaurant and the server forgot to put in an appetizer order, do you think Zagat would give that server the highest rating for service? I surely wouldn’t expect anyone to give Rob or I the highest rating for service if we forgot something-plain and simple.